TY  - BOOK
AU  - Miller, David
TI  - Business-focused IT and service excellence
SN  - 9781902505886
AV  - HF 54.5 .H58 2008 
PY  - 2008///
CY  - United Kingdom
PB  - BCS Publishing
KW  - BUSINESS AND ECONOMICS -- INFRASTRUCTURE
N1  - Includes bibliographical references; 1 Service --  2 Service Excellence -- 3 The Service Engine and the Total Business Experience -- 4 Bringing it all Together -- 5 A New Maturity Model -- 6 Summary
N2  - A revolutionary, new service excellence model that creates more accurate alignment between service providers and business customers. IT remains crucial to the on-going success of most businesses, and David Miller's new model helps service providers gain a clear understanding of the businesses they seek to serve
ER  -