In search of excellence : lessons from America's best-run companies /
- New York : Harper & Row, c1982.
- xxvi, 360 pages ; 22 cm.
Includes bibliographical references and index.
Part I. The saving remnant -- Part II. Toward new theory -- Part III. Back to basics.
There are a few observations that may help the reader through the pages ahead. We collected the data on which this book is based and distilled them into eight basic findings.