The Quality imperative / 
the editors of Business week with Cynthia Green  
 - New York :  McGraw-Hill,  c1994. 
 - x, 214 pages ;  23 cm. 
<br/><br/>Includes index. 
<br/><br/>1. Questing for the best --<br/>2. The roots of quality: a short history --<br/>3. The global picture: how America stacks up with Japan and Europe --<br/>4. Quality's long, hard road --<br/>5. How to achieve quality: a guide to winning techniques --<br/>6. Chasing the dream: quality prizes and gurus --<br/>7. Quality in manufacturing --<br/>8. Quality in services --<br/>9. Quality in the public sector --<br/>10. Quality in R&D --<br/>11. TQM in the twenty-first century: paradigms for postmodern managers 
<br/><br/> This primer presents current developments in the field of quality management. It gives readers an inside look at: quality in manufacturing, quality in service, quality in Japan and Europe, and quality strategies. It also profiles select firms that have won the Baldrige Award. 
<br/><br/><label>ISBN: </label>70093458 
<br/><br/><label>Subjects--Topical Terms: </label><br/>QUALITY OF PRODUCTS<br/>QUALITY CONTROL<br/>INDUSTRIAL MANAGEMENT<br/>COMPETITION, INTERNATIONAL
<br/><br/><label>LC Class. No.: </label>HF 5415.157 .B87 1994