Bank productivity : improving performance by managing non-interest expense /
Kent S. Belasco
- Illinois: Bankers Pub. Co., Rolling Meadows, c1990.
- xvii, 218 pages ; 25 cm.
Includes bibliographical references.
Chapter1. Productivity and the management of performance -- Chapter2. determining what to measure and what to start -- Chapter3. Data, charting and feedback -- Chapter4. Intervention and feedback -- Chapter5. Performance standard -- Chapter6. Goals -- Chapter7. Management reporting -- Chapter8. Analysis and implementation of results -- Chapter9. Organizational examples -- Chapter10. Work flow management techniques .