Ukens, Lorraine L. <br/><br/>
101 ways to improve customer service : training, tools, tips, and techniques /  
Lorraine L. Ukens 
 - Hoboken, NJ:   J. Wiley & Sons,  2007. 
 - xxiv, 366 pages :  illustrations ;  29 cm. 
<br/><br/>Section 1. Awareness --<br/>Section 2. Communication --<br/>Section 3. Planning --<br/>Section 4. Problem solving --<br/>Section 5. Quality --<br/>Section 6. Teamwork 
<br/><br/> 101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees.  
<br/><br/><label>ISBN: </label>9780787982003 
<br/><br/><label>Subjects--Topical Terms: </label><br/>BUSINESS AND ECONOMICS -- CUSTOMER RELATIONS
<br/><br/><label>LC Class. No.: </label>HF 5415.5 .U34 2007