Kandampully, Jay A. <br/><br/>
Services management :  the new paradigm in hospitality / 
Jay A. Kandampully 
 - New Jersey :  Pearson Prentice Hall,  c2007. 
 - xv, 378 pages ;  23 cm. 
<br/><br/>Includes references and index. 
<br/><br/>I. THE SERVICE PARADIGM --<br/>II. SERVICES OF QUALITY --<br/>III. SERVICES THAT SERVE --<br/>IV. SERVICE GROWTH TO EXCELLENCE 
<br/><br/><label>ISBN: </label>0131916548 
<br/><br/><label>Subjects--Topical Terms: </label><br/>HOSPITALITY INDUSTRY -- MANAGEMENT
<br/><br/><label>LC Class. No.: </label>TX 911.3.M27 K36 2007