TY  - BOOK
AU  - Kandampully, Jay A.
TI  - Services management: the new paradigm in hospitality 
SN  - 0131916548
AV  - TX 911.3.M27 K36 2007 
PY  - 2007///
CY  - New Jersey
PB  - Pearson Prentice Hall
KW  - HOSPITALITY INDUSTRY -- MANAGEMENT
N1  - Includes references and index; I. THE SERVICE PARADIGM --
II. SERVICES OF QUALITY --
III. SERVICES THAT SERVE --
IV. SERVICE GROWTH TO EXCELLENCE
ER  -