Mill, Robert Christie <br/><br/>
Managing the lodging operation / 
Robert Christie Mill 
 - New Jersey :  Pearson Prentice Hall,  c2006. 
 - xviii, 318 pages ;  24 cm. 
<br/><br/>Includes index. 
<br/><br/>1. Introduction: How to Manage a Hotel --<br/>2. Protecting the Assets: Guests, Employees, Structure and Contents --<br/>3. Protecting the Assets: Financial Controls --<br/>4. Managing Supply and Demand --<br/>5. Improving Employee Performance --<br/>6. Increasing Income: Revenue Management --<br/>7. Increasing Income: Cost Management --<br/>8. Improving Productivity --<br/>9. Managing Customer Servic --<br/>10. Managing Quality. 
<br/><br/><label>ISBN: </label>0131129937 
<br/><br/><label>Subjects--Topical Terms: </label><br/>HOTEL MANAGEMENT
<br/><br/><label>LC Class. No.: </label>TX 911.3.M27 .M55 2006