Miller, David <br/><br/>
Business-focused IT and service excellence /  
David Miller 
 - Second Edition 
 - UK:  BCS Publishing,  2008. 
 - xvii, 176 pages :  illustrations ;  25 cm. 
<br/><br/>Includes references and index. 
<br/><br/>1 Service -- <br/>2 Service Excellence --<br/>3 The Service Engine and the Total Business Experience --<br/>4 Bringing it all Together --<br/>5 A New Maturity Model --<br/>6 Summary 
<br/><br/> A revolutionary, new service excellence model that creates more accurate alignment between service providers and business customers. IT remains crucial to the on-going success of most businesses, and David Miller's new model helps service providers gain a clear understanding of the businesses they seek to serve. 
<br/><br/><label>ISBN: </label>9781902505886 
<br/><br/><label>Subjects--Topical Terms: </label><br/>BUSINESS AND ECONOMICS -- INFRASTRUCTURE<br/>BUSINESS AND ECONOMICS -- MANAGEMENT<br/>BUSINESS INFORMATION SERVICES<br/>BUSINESS INNOVATION <br/>BUSINESS STRATEGY<br/>INTELLIGENCE TOOLS<br/>COMPUTERS -- ENTERPRISE APPLICATIONS -- BUSINESS
<br/><br/><label>LC Class. No.: </label>HF 54.5 .H58 2008