TY  - BOOK
AU  - Miller, David
TI  - Business-focused IT and service excellence / 
SN  - 9781902505886
AV  - HF 54.5 .H58 2008 
PY  - 2008///
CY  - UK
PB  - BCS Publishing
KW  - BUSINESS AND ECONOMICS -- INFRASTRUCTURE
KW  - BUSINESS AND ECONOMICS -- MANAGEMENT
KW  - BUSINESS INFORMATION SERVICES
KW  - BUSINESS INNOVATION
KW  - BUSINESS STRATEGY
KW  - INTELLIGENCE TOOLS
KW  - COMPUTERS -- ENTERPRISE APPLICATIONS -- BUSINESS
N1  - Includes references and index; 1 Service -- 
2 Service Excellence --
3 The Service Engine and the Total Business Experience --
4 Bringing it all Together --
5 A New Maturity Model --
6 Summary
N2  - A revolutionary, new service excellence model that creates more accurate alignment between service providers and business customers. IT remains crucial to the on-going success of most businesses, and David Miller's new model helps service providers gain a clear understanding of the businesses they seek to serve
ER  -