TY - BOOK AU - Cooper, Robert TI - Executive EQ: emotional intelligence in business SN - 752809350 AV - HD 38.2 .C7 1997 PY - 1997/// CY - London, United Kingdom PB - Orion Business KW - PSYCHOLOGY, INDUSTRIAL N1 - The first cornerstone : emotional literacy -- The second cornerstone : emotional fitness -- The third cornerstone : emotional depth -- The fourth cornerstone : emotional alchemy N2 - There's more to success than having a high IQ. Knowing when to trust a colleague, when someone is on the verge of a nervous breakdown, or when to laugh at the boss's jokes are every bit as vital to workplace survival as understanding the latest regulatory policies or interpreting the company's balance sheet ER -