Camp, Robert C. <br/><br/>
Business process benchmarking :  finding and implementing best practices / 
Robert C. Camp 
 - Wisconsin :  ASQC Quality Press,  c1994 
 - xxi, 464 pages :  illustrations ;  25 cm 
<br/><br/>Includes index. 
<br/><br/>The process -- The leadership and management of benchmarking -- The case studies 
<br/><br/> Business process benchmarking is compose of fifteen chapters in three distinct sections with seven appendixes. Each chapter opens with a quotation from Sun Tzu that encapsulates the essence of the chapter. 
<br/><br/><label>ISBN: </label>873892968 
<br/><br/><label>Subjects--Topical Terms: </label><br/>BENCHMARKING 
<br/><br/><label>LC Class. No.: </label>HD 62.15 .C345 1994