TY  - BOOK
AU  - Harrington, H. James
AU  - Harrington, James S.
TI  - High performance benchmarking: 20 steps to success 
SN  - 9780070267749
AV  - HD 62.15 .H37 1995 
PY  - 1995///
CY  - New York
PB  - McGraw Hill Education
KW  - BENCHMARKING (MANAGEMENT)
N1  - Includes bibliographical references and index; Introduction to benchmarking -- The benchmarking overview -- The process of benchmarking -- Data collection and analysis -- Organizing for benchmarking -- The five phases of the benchmarking process -- Helpful hints for successful -- In conclusion
N2  - The authors of this guide have actually "benchmarked" the process of benchmarking, delivering everything you need to know to get vastly better result
ER  -