Office procedures for the 21st century - Burton, Sharon; Shelton, Nelda (Upper Saddle River, New Jersey : Prentice-Hall, 2011)
Understanding the changing and challenging office -- Developing professional skills -- Preparing for your employment -- Time management -- Telecommunications -- Building communications skills -- Processing mail -- Records management -- Banking and accounting procedures -- Scheduling appointments and receiving visitors -- Making travel arrangements -- Planning meetings and conferences -- Developing effective oral presentations -- Preparing to meet the challenges -- Working in a medical office -- Working in a legal office.
Includes index.
Keywords: OFFICE PRACTICE -- HANDBOOKS, MANUALS, ETC