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ITIL Practitioner guide.

Material type: TextTextPublication details: United Kingdom : Axelos Global Best Practice, c2016Description: x, 166 pages : color illustrations ; 28 cmISBN:
  • 9780113314874
Subject(s): LOC classification:
  • T 58.64 .I85 2016
Contents:
Chapter1. Introduction -- Chapter2. Guiding Principles -- Chapter3. The CSI approach -- Chapter4. Metrics and Measurements -- Chapter5. Communication -- Chapter6. Organizational Change Management -- Chapter7. Toolkit .
Summary: ITL's best practices are based upon the practical experience of thousands of organizations from around the world. Anyone who adopts ITIL will benefit from many years of hard-earned knowledge.
Item type: Books
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Holdings
Item type Current library Home library Collection Call number Copy number Status Date due Barcode
Books Books National University - Manila LRC - Graduate Studies General Circulation Gen. Ed. - CCIT GC T 58.64 .I85 2016 (Browse shelf(Opens below)) c.1 Available NULIB000013483

Includes bibliographical references and index.

Chapter1. Introduction -- Chapter2. Guiding Principles -- Chapter3. The CSI approach -- Chapter4. Metrics and Measurements -- Chapter5. Communication -- Chapter6. Organizational Change Management -- Chapter7. Toolkit .

ITL's best practices are based upon the practical experience of thousands of organizations from around the world. Anyone who adopts ITIL will benefit from many years of hard-earned knowledge.

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