Includes bibliographical references.

Chapter1. Why businesses need a credit management plan -- Chapter2. How to write your credit policies -- Chapter3. Steps to manage credit successfully -- Chapter4. Top methods for improving collections -- Chapter5. Getting paid on time: exactly what to do and how to do it -- Chapter6. Telephone collections best practices -- Chapter7. Telephone collection scripts and excuses -- Chapter8. What to avoid when when making collection calls -- Chapter9. Realistic payment plans -- Chapter10. Top clues your customer is not going to pay you .

The credit crisis, high fuel costs, job losses, bankruptcies, foreclosures and the failing economy are all contributing to factories closing, job loss and business owners going out of business because they can't get paid. Learn how to take specific steps and use positive action to streamline and maximize your credit management policies. This book, Credit and Collections: A Business Perspective, is for businesses that have past due customers and need help collecting from them.