A Comparative study of Generation X and Generation Y's loyalty and work values in business process outsourcing companies / Ken Drexel Q. Cadano, Orian Laurace D. Canaman, Teresa R. Garcia and Vernice Glydell B. Paule

By: Contributor(s): Material type: TextTextPublication details: Manila : National University, 2019Description: 110 leaves ; 28 cmSubject(s): LOC classification:
  • UGT CEAS BSPSYCH .C33 2019
Contents:
Chapter 1. Introduction -- Chapter 2. Review of related literature -- Chapter 3. Methodology -- Chapter 4. Results and discussion -- Chapter 5. Summary, Conclusion and recommendation -- References -- Appendices.
Summary: In the Philippines, staff turnover has always been a big concern for Business Process Outsourcing (BPO) companies. This study aimed to describe the loyalty and work values of BPO employees and explain their differences when grouped according to generation.
Item type: Thesis
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Item type Current library Home library Collection Call number Copy number Status Date due Barcode
Thesis Thesis National University - Manila LRC - Annex Thesis Psychology UGT CEAS BSPSYCH .C33 2019 (Browse shelf(Opens below)) c.1 Available UGTHE000001899

Includes bibliographical references.

Chapter 1. Introduction -- Chapter 2. Review of related literature -- Chapter 3. Methodology -- Chapter 4. Results and discussion -- Chapter 5. Summary, Conclusion and recommendation -- References -- Appendices.

In the Philippines, staff turnover has always been a big concern for Business Process Outsourcing (BPO) companies. This study aimed to describe the loyalty and work values of BPO employees and explain their differences when grouped according to generation.

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