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Managing services : using technology to create value / Mark M. Davis

By: Davis, Mark M [author]Material type: Text

TextPublication details: [New York] : McGraw-Hill/Irwin, c2003Description: xvii, 443 pages : illustrations ; 27 cmISBN: 0071194770Subject(s): SERVICE INDUSTRIES -- TECHNOLOGICAL INNOVATIONS -- MANAGEMENT | VALUE ANALYSIS (COST CONTROL)LOC classification: HD 9980.5 .D388 2003

Contents:

Part one: The contemporary service environment -- Part two: Strategy and system design -- Part three: Managing services

Summary: Managing Services is an alternative to the growing service management market in that it is more managerial and procedural, placing less emphasis on quantitative tools and more on strategic concerns. The benefit of this approach is that it views services from the perspective of the general manager rather than the operations specialist.

Item type:

Books

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Item type	Current library	Home library	Collection	Shelving location	Call number	Copy number	Status	Date due	Barcode
Books	LRC - Annex II	National University - Manila	Gen. Ed. - CBA	General Circulation	GC HD 9980.5 .D388 2003 (Browse shelf (Opens below))	c.1	Available		NULIB000005691
Books	LRC - Annex II	National University - Manila	Gen. Ed. - CBA	General Circulation	GC HD 9980.5 .D388 2003 c.2 (Browse shelf (Opens below))	c.2	Available		NULIB000005692

Includes index.

Part one: The contemporary service environment --
Part two: Strategy and system design --
Part three: Managing services

Managing Services is an alternative to the growing service management market in that it is more managerial and procedural, placing less emphasis on quantitative tools and more on strategic concerns. The benefit of this approach is that it views services from the perspective of the general manager rather than the operations specialist.

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