Total quality management / Juan Martin Guasch
Material type:
TextPublication details: Manila : Mindshapers Co. Inc., c2015Description: viii, 212 pages ; 27 cmISBN: 9786214060177Subject(s): TOTAL QUALITY MANAGEMENTLOC classification: HD 62.15 .G83 2015
Contents:
I. Introduction -- II. Beginnings of TQM -- III. Innovators of TQM -- IV. Basic tools of quality control -- V. Total quality management -- VI. TQM in American hotels -- VII. TQM in car manufacturing -- VIII. TQM in hospitals -- IX. TQM in hotel/restaurants : a case study in Greece -- X. An integrated TQM approach for beef production -- XI. TQM in cruise ships -- XII. TQM in education -- XIII. The Cost of quality.
Books
| Item type | Current library | Home library | Collection | Shelving location | Call number | Copy number | Status | Date due | Barcode |
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Books
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LRC - Main | National University - Manila | Tourism Management | Filipiniana | FIL HD 62.15 .G83 2015 (Browse shelf (Opens below)) | c.1 | Available | NULIB000017341 |
I. Introduction -- II. Beginnings of TQM -- III. Innovators of TQM -- IV. Basic tools of quality control -- V. Total quality management -- VI. TQM in American hotels -- VII. TQM in car manufacturing -- VIII. TQM in hospitals -- IX. TQM in hotel/restaurants : a case study in Greece -- X. An integrated TQM approach for beef production -- XI. TQM in cruise ships -- XII. TQM in education -- XIII. The Cost of quality.
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