Influence of service quality dimension on customer satisfaction and customer loyalty in a selected fast food restaurant / Princess I. Perez.

By: Material type: TextTextPublication details: Manila : National University, 2017Description: xiii, 77 leaves : illustrations ; 28 cmLOC classification:
  • UGT CTHM BSHM .P47 2017
Contents:
Title -- Approval sheet -- Acknowledgement -- Table of contents -- List of tables -- List of figures -- Abstract -- Chapter I. The problem and its background -- Chapter II. Review of related literature -- Chapter III. Research Methodology -- Chapter IV. Summary of findings, interpretation and analysis -- Chapter V. Conclusions and recommendation -- Bibliography -- Appendices.
Summary: This study aims to know the influence of service quality dimension on customer satisfaction and customer loyalty in a selected fast food restaurant.
Item type: Thesis
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Holdings
Item type Current library Home library Collection Call number Copy number Status Date due Barcode
Thesis Thesis National University - Manila LRC - Main Thesis Hospitality Management UGT CTHM BSHM .P47 2017 (Browse shelf(Opens below)) c.1 Available UGTHE000001018

Includes bibliographical references.

Title -- Approval sheet -- Acknowledgement -- Table of contents -- List of tables -- List of figures -- Abstract -- Chapter I. The problem and its background -- Chapter II. Review of related literature -- Chapter III. Research Methodology -- Chapter IV. Summary of findings, interpretation and analysis -- Chapter V. Conclusions and recommendation -- Bibliography -- Appendices.

This study aims to know the influence of service quality dimension on customer satisfaction and customer loyalty in a selected fast food restaurant.

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