Includes index.

Part I. The Quality Circles concept -- 1. Introduction -- 2. Development of Quality Circles -- 3. The core principles -- 4. Why bother? -- Part II. Introducing a Quality Circle program -- 5. The basic requirements -- 6. Roles and resources -- 7. The program of introduction -- 8. Training the facilitators -- 9. Training the leaders -- 10. Management and Quality Circles -- Part III. Will it work for me? -- 11. Quality Circles in action -- 12. Problems and issues.

Management development guide comprising guidelines for the successful implementation of quality circles - discusses the theoretical background, benefits and obstacles, role of managers, importance of leadership training, and suggests implementation strategies and training program for Circle facilitators and leaders.