Total quality management : concepts, strategy and implementation for operational excellence / Sunil Sharma
Material type:
TextPublication details: New Delhi : SAGE, c2018Description: xxxi, 436 pages : illustrations ; 24 cmISBN: 9789351502814Subject(s): TOTAL QUALITY MANAGEMENTLOC classification: HD 62.15 .S53 2018
Books
| Item type | Current library | Home library | Collection | Shelving location | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|---|---|
|
Books
|
LRC - Main | National University - Manila | Hospitality Management | General Circulation | GC HD 62.15 .S53 2018 (Browse shelf (Opens below)) | c.1 | Available | NULIB000017805 |
Includes index.
Chapter 1: TQM: Evolution, models and frameworks -- Chapter 2: TQM and design -- Chapter 3: TQM and organisation -- Chapter 4: TQM and purchasing and supply management -- Chapter 5: Statistical process control -- Chapter 6: The six sigma approach -- Chapter 7: TQM and advanced manufacturing technology and systems -- Chapter 8: TQM and the customer -- Chapter 9: Toolkit for TQM -- Chapter 10: Quality management systems -- Chapter 11: Concurrent implementation of QMS, EMS, and OHSAS: integrated management systems.
Must-have textbook that discusses total quality management (TQM) as a strategy rather than just a technique and provides a comprehensive overview of how TQM helps in attaining operational and business excellence, leading to customer satisfaction.
There are no comments on this title.