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101 ways to improve customer service : training, tools, tips, and techniques / Lorraine L. Ukens

By: Ukens, Lorraine L [author]Material type: Text

TextPublication details: Hoboken, NJ: J. Wiley & Sons, 2007Description: xxiv, 366 pages : illustrations ; 29 cmISBN: 9780787982003Subject(s): BUSINESS AND ECONOMICS -- CUSTOMER RELATIONSLOC classification: HF 5415.5 .U34 2007

Contents:

Section 1. Awareness -- Section 2. Communication -- Section 3. Planning -- Section 4. Problem solving -- Section 5. Quality -- Section 6. Teamwork

Summary: 101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees.

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Books

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Item type	Current library	Home library	Collection	Shelving location	Call number	Copy number	Status	Date due	Barcode
Books	LRC - Annex	National University - Manila	General Education	General Circulation	GC HF 5415.5 .U34 2007 (Browse shelf (Opens below))	c.1	Available		NULIB000002008

Section 1. Awareness --
Section 2. Communication --
Section 3. Planning --
Section 4. Problem solving --
Section 5. Quality --
Section 6. Teamwork

101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees.

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