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World class IT service delivery / Peter Wheatcroft

By: Wheatcroft, Peter [author]Material type: Text

TextPublication details: Swindon, U.K. : BCS, c2007Description: xviii, 162 pages : illustrations ; 25 cmISBN: 1902505824Subject(s): INFORMATION TECHNOLOGY -- MANAGEMENT | COMPUTER TECHNICAL SUPPORT | COMPUTER SERVICE INDUSTRYLOC classification: HD 30.2 .W44 2007

Contents:

1 Defining world class -- 2 Service delivery -- 3 Developing the services value proposition -- 4 Quality management -- 5 Developing the business proposition -- 6 Redefining the role of the user -- 7 Governing service delivery -- 8 The end result.

Summary: This book is a distillation of best practices in IT service delivery and demonstrates the factors that enable organizations to achieve world class standards. The book is for IT managers, executives and consultants. It supports the ISEB Service Management Certificate and other IT service management courses.

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Item type	Current library	Home library	Collection	Shelving location	Call number	Copy number	Status	Date due	Barcode
Books	LRC - Main	National University - Manila	CCIT	General Circulation	GC HD 30.2 .W44 2007 (Browse shelf (Opens below))	c.1	Available		NULIB000002211

Includes bibliographical references and index.

This book is a distillation of best practices in IT service delivery and demonstrates the factors that enable organizations to achieve world class standards. The book is for IT managers, executives and consultants. It supports the ISEB Service Management Certificate and other IT service management courses.

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