Business-focused IT and service excellence / David Miller
Material type:
TextPublication details: UK: BCS Publishing, 2008Edition: Second EditionDescription: xvii, 176 pages : illustrations ; 25 cmISBN: 9781902505886Subject(s): BUSINESS AND ECONOMICS -- INFRASTRUCTURE | BUSINESS AND ECONOMICS -- MANAGEMENT | BUSINESS INFORMATION SERVICES | BUSINESS INNOVATION | BUSINESS STRATEGY | INTELLIGENCE TOOLS | COMPUTERS -- ENTERPRISE APPLICATIONS -- BUSINESSLOC classification: HF 54.5 .H58 2008
Books
| Item type | Current library | Home library | Collection | Shelving location | Call number | Copy number | Status | Date due | Barcode |
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Books
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LRC - Annex | National University - Manila | General Education | General Circulation | GC HF 54.5 .H58 2008 (Browse shelf (Opens below)) | c.1 | Available | NULIB000002388 |
Includes references and index.
1 Service --
2 Service Excellence --
3 The Service Engine and the Total Business Experience --
4 Bringing it all Together --
5 A New Maturity Model --
6 Summary
A revolutionary, new service excellence model that creates more accurate alignment between service providers and business customers. IT remains crucial to the on-going success of most businesses, and David Miller's new model helps service providers gain a clear understanding of the businesses they seek to serve.
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