Includes bibliographical references.

[Article Title: The Role of Speed on Customer Satisfaction and Switching Intention: A Study of the UK Mobile Telecom Market/ Bidit Lal Dey,Wafi Al-Karaghouli,Stanimir MinovThree Hutchinson,Mujahid Mohiuddin Babu,Angela Ayios,Syed Sardar Mahammad and Ben Binsardi, p. 2-15]

Abstract: This study examines Internet speed as a factor that influences customers’ switching intention in the UK mobile telecom market. A theoretical framework, developed from the academic literature, is tested via an extensive survey. The findings suggest that speed, along with other network service quality variables such as call quality and customer service, has a direct influence, and brand image an indirect influence on perceived value which in turn influences customer satisfaction and discourages switching intention.

https://doi.org/10.1080/10580530.2020.1696526

[Article Title: An Integrative Framework on Mobile Banking Success/ Mousa Albashrawi and Luvai Motiwalla, p. 16-32]

Abstract: This paper explores mobile banking (MB) acceptance and use through subjective measures (self-reported data) and objective measures (computer-recorded log data) with an integrative behavioral framework that combines UTAUT and IS Success models. The purpose of this framework is to determine the influence of both system-oriented and non-system-oriented factors on user behavior with MB use. SEM regression results are contrasted with both subjective and objective system use. Study’s contributions are communicated to the theory and practice.

https://doi.org/10.1080/10580530.2020.1696530

[Article Title: IT Reliability and Its Influence on the Results of Controlling: Comparative Analysis of Organizations Functioning in Poland and Switzerland/ Agnieszka Bieńkowska,Katarzyna Tworek and Anna Zabłocka-Kluczka, p. 33-51]

Abstract: The aim of the paper is to verify whether IT solutions reliability has stronger influence on results of controlling in organizations operating in more mature economy (more mature organizations and solutions) than in organizations operating in less mature economy. The hypotheses were verified empirically on the sample of 1122 organizations (from Poland and Switzerland). It was concluded that IT reliability has indeed stronger influence on the results of controlling in organizations operating in more mature economy.

https://doi.org/10.1080/10580530.2020.1696545

[Article Title: Open Source in Development: Enabling Business and Services / Georg J. P. Link,Jolanta Kowal and Sajda Qureshi, p. 52-74]

Abstract : This paper investigates the role of open source participation and employment in the service industry in development. We statistically analyze country-level data from publicly available global databases. The findings suggest that open source participation and employment in the service industry are together and individually positive moderators in the positive correlation of new business formation and development outcomes. This paper contributes to socioeconomic development by identifying ways in which open source participation contributes to development.

https://doi.org/10.1080/10580530.2020.1696548

[Article Title : Approaches to Mobile Health Evaluation: A Comparative Study / Samantha Dick,Yvonne O’Connor and Ciara Heavin, p. 75-92]

Abstract : A major challenge faced by mobile health (mHealth) is identifying an evaluation technique which provides a rigorous evaluation while capturing the unique characteristics of the intervention. This study investigates traditional and emerging methods of mHealth evaluation, identifying existing gaps. This research is a useful first step toward developing an evaluation technique which will facilitate implementation and enable mHealth to reach its potential in accelerating socio-economic development, particularly in Low and Middle Income countries (LMICs).

https://doi.org/10.1080/10580530.2020.1696550

[Article Title : Linking Excessive SNS Use, Technological Friction, Strain, and Discontinuance: The Moderating Role of Guilt / Adeel Luqman, Ayesha Masood, Qingxiong Weng, Ahmed Ali and Muhammad Imran Rasheed, p. 94-112]

Abstract : The study investigates how the excessive use of social networking sites (SNSs) on smartphones for social, hedonic, and cognitive purposes leads to three types of technological friction; namely, friction between technology and family, technology and work, and technology and personal health (T-FWP friction), with moderating role of guilt feelings, results in strain and consequently intention to discontinue the use of SNSs. Time-lagged data collected from 505 smartphone-based SNS users provide general support to our hypotheses.

https://doi.org/10.1080/10580530.2020.1732527

[Article Title: The Interactive Effect of Board Monitoring and Chief Information Officer Presence on Information Technology Investment /Serdar Turedi, p. 113-123]

Abstract : We investigate the impact of board monitoring on information technology (IT) investment, and the chief information officer (CIO) presence’ role on this relationship. We argue that firms with a vigilant board of directors will devote greater funds to IT. The results indicate that the outside directors’ ratio positively influences IT investment, but the chief executive officer duality negatively influences it. Further, the CIO presence weakens the relationship between the outside directors’ ratio and IT investment.

https://doi.org/10.1080/10580530.2019.1696589

[Article Title : A Methodological Critique of the Interpretive Ranking Process for Examining IS Project Failure /
Laurie Hughes, Yogesh K. Dwivedi and Nripendra P. Rana, p. 124-135]

Abstract: This research critically analyzes the Interpretive Ranking Process (IRP) using an illustrative empirically derived IS project failure related case study to articulate a deeper understanding of the method. The findings emphasize the suitability of the method for a number of practical applications, but also highlight the limitations for larger matrix sized problems. The IRP process to derive the dominance between IS project failure factors is judged to be methodical and systematic, enabling the development of clear dominating interactions.

https://doi.org/10.1080/10580530.2019.1696588

[Article Title : Biometric Identification for Socioeconomic Development in Ghana / John Effah, Emmanuel Owusu-Oware andRichard Boateng, p. 136-149]

Abstract: This paper draws on interpretive case study methodology and e-government enactment framework to understand Ghana’s biometric identification initiative implementation and its failure to achieve the intended socioeconomic development impacts. To better understand how such initiatives can be deployed to achieve the desired impacts, the findings on the reasons for the failed Ghana’s case are compared with that of a successful developing country’s case. The study offers contributions to research, policy and practice.

https://doi.org/10.1080/10580530.2020.1732528

[Article Title: Should Data Structures Look Flat for End Users? / Michael Schulz, Paul Alpar and Patrick Winter, p. 150-169]

Abstract: Recent developments in business intelligence have not only led to the availability of more and more heterogeneous data but also to more and more heterogeneous user groups accessing them. Consequently, software vendors offer products with various views on data, wishing to give all users an easy access to the data. We conduct an online experiment among end users with varying analytical expertise for an empirical examination on how data should be structured for presentation.

https://doi.org/10.1080/10580530.2020.1731883

[Article Title: Triggers of Social Network Collapse / Ivan Belik, p. 170-182]

Abstract: Modern social networks are characterized by highly connected structures that reflect a variety of social interrelations. In the given research, we focus on the quantitative analysis of social networks in terms of their sustainability. Based on the symbiosis of game theory, network analysis, and decision theory, we introduce an interdisciplinary approach for the detection of agents that have the potential social power to trigger the dissolution processes in networks.

https://doi.org/10.1080/10580530.2020.1732529