000			01580nam a2200241Ia 4500
003			NULRC
005			20250520102941.0
008			250520s9999 xx 000 0 und d
020			_a9781948062145
040			_cNULRC
050			_aHF 5415.5 .S24 2018
100			_aSachs, Dan _eauthor
245		4	_aThe million dollar greeting : _btoday's best practices for profit, customer retention, and a happy workplace / _cDan Sach and Janet Scott
260			_a[New York] : _bApollo Publishers, _cc2018
300			_a204 pages ; _c24 cm.
365			_bUSD24.99
504			_aIncludes bibliographical references.
505			_aForeword / by Alwyn Scott ; Introduction: A brief (but necessary) history of customer service -- It all starts with hospitality, baby -- Section 1: The Evangelists. Zingerman's: laser-focused on customer service ; Nick's Pizza & Pub: employees in charge ; BerylHealth: everyone deserves a "thank you" -- Section 2: The Transformers. Zappos: if you're not changing, you're dying ; FreshBooks: it's all about the rock stars--a.k.a. customer service ; Brooklyn Brewery: education -- Section 3: The Pragmatists. Lettuce Entertain You: consistency for the brand and the customer ; Union Square Hospitality: start at square one--hiring ; Hyatt: top-down empathy ; Lessons learned.
520			_aGiving customers a good experience is still the route to loyalty, a good brand, and profitable sales. Here is how businesses large and small deliver it. And how you can, too.
650			_aCUSTOMER SERVICES
700			_aScott, Janet _eco-author
942			_2lcc _cBK
999			_c19636 _d19636