000			02174nam a2200241Ia 4500
003			NULRC
005			20250520102941.0
008			250520s9999 xx 000 0 und d
020			_a9781780648231
040			_cNULRC
050			_aG 155.A1 .H65 2018
100			_aHolland, Jacqueline _eauthor
245		0	_aTour operators and operations : _bdevelopment, management and responsibility / _cJacqueline Holland and David Leslie
260			_aUnited Kingdom : _bCABI, _cc2018
300			_av, 282 pages ; _c23 cm.
365			_bUSD23.34
504			_aIncludes index.
505			_a1. Introduction -- 2. The package holiday and the rise of the tour operator -- 3. The operating environment -- 4. Product development -- 5. Small and medium sized tour operators -- 6. Customer service -- 7. Financial planning : pricing the package -- 8. Tour operators and key travel regulations (with David Grant) -- 9. Distribution (place) -- 10. Marketing -- 11. Human resources and managing the workforce -- 12. Crisis management -- 13. A look ahead : challenges and issues.
520			_a"The package tour is still a key component of the tourism sector, but recently, these packages have changed from the traditional 'sand, sun, and sea' to a shift in composition involving a myriad of niche products. In addition, a major increase in tour operator activity in the major emergent economies of the world has been witnessed. With a focus on the creation and distribution of packaged holidays, this text covers the fundamentals of business and the relationship between the operators and destinations, with particular reference to the sustainability of both parties. International cases studies are included throughout."--Provided by publisher. Focusing on the creation and distribution of packaged holidays, this text covers the fundamentals of business and the relationship between tour operators and destinations. With particular reference to sustainability, it provides a wealth of information regarding eco, nature and adventure trips, as well as niche and special interest products.
650			_aTOURISM -- MANAGEMENT
700			_aLeslie, David _eco-author
942			_2lcc _cBK
999			_c19644 _d19644