| 000 | 01085nam a2200193Ia 4500 | ||
|---|---|---|---|
| 003 | NULRC | ||
| 005 | 20250520102950.0 | ||
| 008 | 250520s9999 xx 000 0 und d | ||
| 020 | _a9780692985717 | ||
| 040 | _cNULRC | ||
| 050 | _aHF 5415.5 .C78 2017 | ||
| 100 |
_aCrutcher, C. William _eauthor |
||
| 245 | 0 |
_aManaging service excellence : _bthe ultimate guide to building and maintaining a customer-centric organization / _cC. William Crutcher |
|
| 260 |
_a[London] : _bDiamin Publishing, _cc2017 |
||
| 300 |
_axvi, 162 pages ; _c23 cm. |
||
| 500 | _aManaging service excellence :, Managing | ||
| 520 | _aThis book focuses on the skils required to consistently deliver and manage excellence in customer service. By design, it is not a step-by-step outline, but instead explores the diverse topics integra to providing effective customer service. It is written for anyone committed to putting the customer first -- from the frontline customer service reoresentative to the leader dedicated to developing and sustaining that all-important customer-centric culture | ||
| 942 |
_2lcc _cBK |
||
| 999 |
_c20021 _d20021 |
||