000 02323nam a2200205Ia 4500
003 NULRC
005 20250520102957.0
008 250520s9999 xx 000 0 und d
020 _a9780128110355
040 _cNULRC
050 _aHD 62.15 .K63 2017
100 _aKiran, D. R.
_eauthor
245 0 _aTotal quality management :
_bkey concepts and case studies /
_cD. R. Kiran
260 _aUnited Kingdom :
_bButterworth Heinemann ;
_cc2017
365 _bUSD58
505 _a1.Total quality management: an overview -- 2.Evolution of total quality management -- 3.Quality gurus -- 4.Leadership and TQM -- 5.Scientific management -- 6.System approach to management theory -- 7.Strategic planning -- 8.Cost of quality -- 9.Organization for TQM -- 10.Customer satisfaction -- 11.Total employee involvement -- 12.Supplier partnership -- 13.Total productive maintenance -- 14.Quality awards -- 15.Quality circles -- 16.Fundamentals of statistics: Part 1 -- 17.Fundamentals of statistics: Part 2 -- 18.Process capability -- 19.Inward inspection -- 20.Seven traditional tools of TQM -- 21.The seven modern tools of TQM -- 22.Kaizen and continuous improvement -- 23.5S -- 24.Six Sigma -- 25.Lean management -- 26.Failure modes and effects analysis -- 27.Reliability engineering -- 28.Business process reengineering -- 29.Benchmarking -- 30.Quality function deployment -- 31.Quality loss function -- 32.Design for quality -- 33.Value engineering -- 34.ISO 9000 quality systems --35.ISO 14000 quality systems -- 36.Terminology used in Japanese management practices.
520 _aTotal Quality Management: Key Concepts and Case Studies provides the full range of management principles and practices that govern the quality function. The book covers the fundamentals and background needed, as well as industry case studies and comprehensive topic coverage, making it an invaluable reference to both the novice and the more experienced individual. Aspects of quality control that are widely utilized in practice are combined with those that are commonly referred to on University courses, and the latest developments in quality concepts are also presented. This book is an ideal quick reference for any manager, designer, engineer, or researcher interested in quality.
650 _aTOTAL QUALITY MANAGEMENT
942 _2lcc
_cBK
999 _c20392
_d20392