000			02104nam a2200241Ia 4500
003			NULRC
005			20250520102958.0
008			250520s9999 xx 000 0 und d
020			_a9781119148470
040			_cNULRC
050			_aTX 911.3.P4 .W35 2017
100			_aWalker, John R. _eauthor
245		0	_aStudy guide to accompany supervision in the hospitality industry / _cJohn R. Walker, Jack E. Miller and Jonathan Davey.
250			_aEighth edition.
260			_aHoboken, New Jersey : _bJohn Wiley & Son, Inc., _cc2017
300			_aiv, 169 pages ; _c28 cm.
365			_bUSD37.37
505			_a1.The supervisor as manager -- 2.The supervisor as leader -- 3.Planning, organizing and goal setting -- 4.Communicating effectively -- 5.Equal opportunity laws and diversity -- 6.Recruitment, selection and orientation -- 7.Performance effectiveness -- 8.Motivation -- 9.Supervising teams, team building and coaching -- 10.Employee training and development -- 11.Conflict management, resolution and prevention -- 12.Discipline -- 13.Decision making and control -- 14.Delegating.
520			_aThe book focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field. The text is enhanced from previous issues with more industry examples and the addition of key word definitions. It offers several new chapters on topics such as supervisors as leaders; goal setting; supervisory communication; suggestions for improving communications and social media communications; drivers of diversity; multiculturalism; social media recruiting; hiring suggestions; evaluating on–the–job performance and performance improvement; behaviors of leaders; team building; teaching methods for training; causes of conflict in the workplace; critical thinking example and question on discipline; supervising employees; supervisors delegating; and common mistakes in delegating.
650			_aHOSPITALITY INDUSTRY -- PERSONNEL MANAGEMENT
700			_aMiller, Jack E.;Davey, Jonathan _eco-author;co-author
942			_2lcc _cREF
999			_c20406 _d20406