000			01466nam a2200229Ia 4500
003			NULRC
005			20250520103000.0
008			250520s9999 xx 000 0 und d
020			_a9786218179141
040			_cNULRC
050			_aTX 911.3.M27 .A74 2021
100			_aArenas, Chester Dave G. _eauthor
245		0	_aQuality service management in tourism and hospitality industry / _cChester Dave G. Arenas
260			_aManila, Philippines : _bEdric Publishing House, _cc2021
300			_a113 pages ; _c25 cm.
365			_bPHP485
504			_aIncludes bibliographical references.
505			_aChapter 1 : Introduction to total quality management in hospitality and tourism industry -- Chapter 2 : Significance of quality in hospitality and tourism industry -- Chapter 3 : The concept of service quality -- Chapter 4 : Customer service strategy -- Chapter 5 : Managing service staff -- Chapter 6 : Professional service skills -- Chapter 7 : Understanding service applications.
520			_aThis book includes significance of quality in hospitality and tourism industry, most famous models that measures quality service, role of service in the hospitality industry, major objectives of hospitality performance, guidelines in providing great experience for guest, process of hiring and managing hospitality staff, strategies to motivate and empower and empower employees in the hospitality industry.
650			_aTOURISM -- MANAGEMENT
942			_2lcc _cBK
999			_c20538 _d20538