000			01238nam a2200229Ia 4500
003			NULRC
005			20250520103006.0
008			250520s9999 xx 000 0 und d
020			_a9783030073251
040			_cNULRC
050			_aHD 49.3 .N35 2019
100			_aNdlela, Martin N. _eauthor
245		0	_aCrisis communication : _ba stakeholder approach / _cMartin N. Ndlela
260			_aCham, Switzerland : _bPalgrave Macmillan, _cc2019
300			_a160 pages ; _c21 cm.
365			_bUSD70
504			_aIncludes index.
505			_aIntroduction -- Stakeholder approaches in crisis management -- A stakeholder approach to issues management -- A stakeholder approach to risk management -- A stakeholder approach in managing reputation -- A stakeholder approach to inter-organizational relationships -- Stakeholder communications during a crisis -- A stakeholder approach to crisis evaluation.
520			_aAddressing the need for organisations to be guided by a stakeholder-oriented approach throughout all phases of the crisis communication process, the author draws upon various business disciplines and covers the management of issues, risk, reputation and relationships.
650			_aCRISIS MANAGEMENT
942			_2lcc _cBK
999			_c20801 _d20801