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040 _clcc
050 _aUGT CTHM BSHM .M37 2017
100 _aMarciano, Paul Angelo C.
_eauthor
245 0 _aEffects of waiting time on customers' to service quality and satisfaction in a casual dining restaurant /
_cPaul Angelo C. Marciano.
260 _aManila :
_bNational University,
_c2017
300 _a59 leaves :
_billustrations ;
_c28 cm.
504 _aIncludes bibliographical references.
505 _aChapter 1 Introduction -- Chapter 2 Review of related literature -- Chapter 3 Methodology -- Chapter Presentation and analysis of data -- Chapter 5 Conclusion -- Appendix.
520 _aCustomers frequently have to wait for the delivery of products and services. Waiting is often a negative experience from both an economic and a psychological perspective.
942 _2lcc
_cTHESIS
999 _c23766
_d23766