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040 _clcc
050 _aUGT CTHM BSHM .P65 2024
100 _aPolmo, Liezel A.
_eauthor
245 0 _aCustomer satisfaction and loyalty in the hotel industry in utilizing chatbots /
_cLiezel A. Polmo [and three others]
260 _aManila :
_bNational University,
_c2024
300 _aix, 92 leaves ;
_c30 cm.
504 _aIncludes bibliographical references.
505 _aChapter 1. Introduction -- Chapter 2. Review of related literature -- Chapter 3. Methodology -- Chapter 4. Results and discussion -- Chapter 5. Summary, Conclusion and recommendation -- References -- Appendices.
520 _aThe hotel industry is undergoing a profound transformation driven by advances in chatbot applications to accommodate some customer concerns.
700 _aPosadas, Gerome Kyle;Orbes, John Paul ;Laganzo, Anthony
_eco-author;co-author;co-author
942 _2lcc
_cTHESIS
999 _c25333
_d25333