000			01296nam a2200205Ia 4500
003			NULRC
005			20250520094817.0
008			250520s9999 xx 000 0 und d
020			_a70093458
040			_cNULRC
050			_aHF 5415.157 .B87 1994
245		4	_aThe Quality imperative / _cthe editors of Business week with Cynthia Green
260			_aNew York : _bMcGraw Hill Education, _cc1994
300			_ax, 214 pages ; _c23 cm.
504			_aIncludes index.
505			_a1. Questing for the best -- 2. The roots of quality: a short history -- 3. The global picture: how America stacks up with Japan and Europe -- 4. Quality's long, hard road -- 5. How to achieve quality: a guide to winning techniques -- 6. Chasing the dream: quality prizes and gurus -- 7. Quality in manufacturing -- 8. Quality in services -- 9. Quality in the public sector -- 10. Quality in R&D -- 11. TQM in the twenty-first century: paradigms for postmodern managers
520			_aThis primer presents current developments in the field of quality management. It gives readers an inside look at: quality in manufacturing, quality in service, quality in Japan and Europe, and quality strategies. It also profiles select firms that have won the Baldrige Award.
650			_aQUALITY OF PRODUCTS
942			_2lcc _cBK
999			_c3176 _d3176