| 000 | 00950nam a2200205Ia 4500 | ||
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| 003 | NULRC | ||
| 005 | 20250520094839.0 | ||
| 008 | 250520s9999 xx 000 0 und d | ||
| 020 | _a9780787982003 | ||
| 040 | _cNULRC | ||
| 050 | _aHF 5415.5 .U34 2007 | ||
| 100 |
_aUkens, Lorraine L. _eauthor |
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| 245 | 0 |
_a101 ways to improve customer service : _btraining, tools, tips, and techniques / _cLorraine L. Ukens |
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| 260 |
_aHoboken, New Jersey : _bJ. Wiley & Sons, _cc2007 |
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| 300 |
_axxiv, 366 pages : _billustrations ; _c29 cm. |
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| 505 | _aSection 1. Awareness -- Section 2. Communication -- Section 3. Planning -- Section 4. Problem solving -- Section 5. Quality -- Section 6. Teamwork | ||
| 520 | _a101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. | ||
| 650 | _aBUSINESS AND ECONOMICS -- CUSTOMER RELATIONS | ||
| 942 |
_2lcc _cBK |
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| 999 |
_c4249 _d4249 |
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