| 000 | 00880nam a2200193Ia 4500 | ||
|---|---|---|---|
| 003 | NULRC | ||
| 005 | 20250520094840.0 | ||
| 008 | 250520s9999 xx 000 0 und d | ||
| 020 | _a132283816 | ||
| 040 | _cNULRC | ||
| 050 | _aTX 925 .N38 2007 | ||
| 245 | 0 |
_aNRAEF ManageFirst : _bcustomer service : competency guide / _cNational Restaurant Association Educational Foundation |
|
| 260 |
_aNew Jersey : _bPearson Prentice Hall, _cc2007 |
||
| 300 |
_ax, 100 pages : _billustrations ; _c28 cm. |
||
| 504 | _aIncludes index. | ||
| 505 | _aIntroduction -- Chapter 1. The importance of customer service to your business -- Chapter 2. Basic concepts for higher-quality customer service -- Chapter 3. Identifying customer expectations -- Chapter 4. Ensuring consistent service value -- Chapter 5. Ensuring profit | ||
| 650 | _aHOSPITALITY INDUSTRY -- CUSTOMER SERVICE | ||
| 942 |
_2lcc _cBK |
||
| 999 |
_c4278 _d4278 |
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