000			01141nam a2200229Ia 4500
003			NULRC
005			20250520094847.0
008			250520s9999 xx 000 0 und d
020			_a9781902505886
040			_cNULRC
050			_aHF 54.5 .H58 2008
100			_aMiller, David _eauthor
245		0	_aBusiness-focused IT and service excellence / _cDavid Miller
250			_aSecond Edition
260			_aUnited Kingdom : _bBCS Publishing, _cc2008
300			_axvii, 176 pages : _billustrations ; _c25 cm.
504			_aIncludes bibliographical references.
505			_a1 Service -- 2 Service Excellence -- 3 The Service Engine and the Total Business Experience -- 4 Bringing it all Together -- 5 A New Maturity Model -- 6 Summary
520			_aA revolutionary, new service excellence model that creates more accurate alignment between service providers and business customers. IT remains crucial to the on-going success of most businesses, and David Miller's new model helps service providers gain a clear understanding of the businesses they seek to serve.
650			_aBUSINESS AND ECONOMICS -- INFRASTRUCTURE
942			_2lcc _cBK
999			_c4629 _d4629