| 000 | 01020nam a2200217Ia 4500 | ||
|---|---|---|---|
| 003 | NULRC | ||
| 005 | 20250520100548.0 | ||
| 008 | 250520s9999 xx 000 0 und d | ||
| 020 | _a9838998281 | ||
| 040 | _cNULRC | ||
| 050 | _aHD 58.8 .L75 1997 | ||
| 100 |
_aLindsay, William M. _eauthor |
||
| 245 | 0 |
_aTotal quality and organization development / _cWilliam M. Lindsay and Joseph A. Petrick |
|
| 260 |
_aKuala Lumpur : _bSynergy Book International, _cc1997 |
||
| 300 |
_axvii, 390 pages : _billustrations ; _c23 cm |
||
| 504 | _aIncludes index. | ||
| 505 | _aWhy total quality and organization development? -- Overview of total quality -- Customer satisfaction : TQ and OD strategy dimensions -- Continuous improvement : TQ and OD process -- Speaking with facts : TQ and OD project dimensions -- Respect for people : TQ and OD performance dimensions -- Total quality OD implementation : the transforming process | ||
| 650 | _aTOTAL QUALITY MANAGEMENT | ||
| 700 |
_aPetrick, Joseph A. _eco-author |
||
| 942 |
_2lcc _cBK |
||
| 999 |
_c7973 _d7973 |
||