Effects of waiting time on customers' to service quality and satisfaction in a casual dining restaurant /
Marciano, Paul Angelo C.
Effects of waiting time on customers' to service quality and satisfaction in a casual dining restaurant / Paul Angelo C. Marciano. - Manila : National University, 2017 - 59 leaves : illustrations ; 28 cm.
Includes bibliographical references.
Chapter 1 Introduction -- Chapter 2 Review of related literature -- Chapter 3 Methodology -- Chapter Presentation and analysis of data -- Chapter 5 Conclusion -- Appendix.
Customers frequently have to wait for the delivery of products and services. Waiting is often a negative experience from both an economic and a psychological perspective.
UGT CTHM BSHM .M37 2017
Effects of waiting time on customers' to service quality and satisfaction in a casual dining restaurant / Paul Angelo C. Marciano. - Manila : National University, 2017 - 59 leaves : illustrations ; 28 cm.
Includes bibliographical references.
Chapter 1 Introduction -- Chapter 2 Review of related literature -- Chapter 3 Methodology -- Chapter Presentation and analysis of data -- Chapter 5 Conclusion -- Appendix.
Customers frequently have to wait for the delivery of products and services. Waiting is often a negative experience from both an economic and a psychological perspective.
UGT CTHM BSHM .M37 2017