Effects of waiting time on customers' to service quality and satisfaction in a casual dining restaurant / Paul Angelo C. Marciano.

By: Material type: TextTextPublication details: Manila : National University, 2017Description: 59 leaves : illustrations ; 28 cmLOC classification:
  • UGT CTHM BSHM .M37 2017
Contents:
Chapter 1 Introduction -- Chapter 2 Review of related literature -- Chapter 3 Methodology -- Chapter Presentation and analysis of data -- Chapter 5 Conclusion -- Appendix.
Summary: Customers frequently have to wait for the delivery of products and services. Waiting is often a negative experience from both an economic and a psychological perspective.
Item type: Thesis
Tags from this library: No tags from this library for this title. Log in to add tags.
Star ratings
    Average rating: 0.0 (0 votes)
Holdings
Item type Current library Home library Collection Call number Copy number Status Date due Barcode
Thesis Thesis National University - Manila LRC - Main Thesis Hospitality Management UGT CTHM BSHM .M37 2017 (Browse shelf(Opens below)) c.1 Available UGTHE000001005

Includes bibliographical references.

Chapter 1 Introduction -- Chapter 2 Review of related literature -- Chapter 3 Methodology -- Chapter Presentation and analysis of data -- Chapter 5 Conclusion -- Appendix.

Customers frequently have to wait for the delivery of products and services. Waiting is often a negative experience from both an economic and a psychological perspective.

There are no comments on this title.

to post a comment.