The impact of service quality in relation to customer satisfaction in selected casual dining restaurant in Trinoma /

Cruz, Khristoffer R.

The impact of service quality in relation to customer satisfaction in selected casual dining restaurant in Trinoma / Khristoffer R. Cruz. - Manila : National University, 2018 - x, 56 leaves : illustrations ; 30 cm.

Includes bibliographical references.

Title -- Approval sheet -- Acknowledgement -- Table of contents -- List of tables -- List of figures -- Abstract -- Chapter 1 Introduction -- Chapter 2 Review of related literature -- Chapter 3 Methodology -- Chapter 4 Results and discussion -- Chapter 5 Summary, conclusions and recommendation -- References -- Appendices.

This thesis will discuss information that deals with quality service in relation to customer satisfaction in selected casual dining restaurants in Trinoma Mall in Quezon City, Philippines.

UGT CTHM BSHM .C78 2018