Includes index.

Burning down the old house of change -- Changing organizations in a changing world -- The Change process -- Raising organizational awareness -- Aligning the organization : part 1 Communicating for consensus -- Aligning the organization : part 2 Building trust : the truth about resistance to change -- Aligning the organization : part 3 Changing the culture -- Aligning the organization : part 4 Measuring and evaluating the impact of change initiatives -- Aligning the organization : part 5 The Players - roles and responsibilities during change -- Aligning the organization : part 6 Sustaining change through learning -- Aligning the organization : part 7 Making change fun -- Awareness, alignment, change and you : fifteen precepts for the smart change master