Quality service management in tourism and hospitality industry / Chester Dave G. Arenas

By:

Arenas, Chester Dave G [author]

Material type: Text

TextPublication details: Manila, Philippines : Edric Publishing House, c2021Description: 113 pages ; 25 cmISBN:

9786218179141

Subject(s):

TOURISM -- MANAGEMENT

LOC classification:

TX 911.3.M27 .A74 2021

Contents:

Chapter 1 : Introduction to total quality management in hospitality and tourism industry -- Chapter 2 : Significance of quality in hospitality and tourism industry -- Chapter 3 : The concept of service quality -- Chapter 4 : Customer service strategy -- Chapter 5 : Managing service staff -- Chapter 6 : Professional service skills -- Chapter 7 : Understanding service applications.

Summary: This book includes significance of quality in hospitality and tourism industry, most famous models that measures quality service, role of service in the hospitality industry, major objectives of hospitality performance, guidelines in providing great experience for guest, process of hiring and managing hospitality staff, strategies to motivate and empower and empower employees in the hospitality industry.

Item type:

Books

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Holdings
Item type	Current library	Home library	Collection	Call number	Copy number	Status	Date due	Barcode
Books	National University - Manila	LRC - Main Filipiniana	Gen. Ed - CTHM	FIL TX 911.3.M27 .A74 2021 (Browse shelf(Opens below))	c.1	Available		NULIB000018297

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Includes bibliographical references.

This book includes significance of quality in hospitality and tourism industry, most famous models that measures quality service, role of service in the hospitality industry, major objectives of hospitality performance, guidelines in providing great experience for guest, process of hiring and managing hospitality staff, strategies to motivate and empower and empower employees in the hospitality industry.

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