Quality service in relation to customer satisfaction in selected coffee shop namely Starbucks, Figaro and Coffee Empire located in Quezon City / Angela C. Suarez.

By: Material type: TextTextPublication details: Manila : National University, 2017Description: xiv, 68 leaves : illustrations ; 28 cmLOC classification:
  • UGT CTHM BSHM .S83 2017
Contents:
Title -- Approval sheet -- Acknowledgement -- Table of contents -- List of figures -- Abstract -- Chapter I. The problem and its background -- Chapter II. Review of related literature and studies -- Chapter III. Research Methodology -- Chapter IV. Summary of findings, interpretation and analysis -- Chapter V. Conclusions, and recommendation -- Bibliography -- Appendices.
Summary: This research aims to know the assessment of the customers of Starbucks, Coffee Empire and Figaro Coffee Shop. This research will attempt to answer what is the demographic profile of respondent, what is the assessment of the respondent on the level of customer satisfaction in relation to the establishment and what is the assessment of the respondent on the service personnel.
Item type: Thesis
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Holdings
Item type Current library Home library Collection Call number Copy number Status Date due Barcode
Thesis Thesis National University - Manila LRC - Main Thesis Hospitality Management UGT CTHM BSHM .S83 2017 (Browse shelf(Opens below)) c.1 Available UGTHE000001012

Includes bibliographical references.

Title -- Approval sheet -- Acknowledgement -- Table of contents -- List of figures -- Abstract -- Chapter I. The problem and its background -- Chapter II. Review of related literature and studies -- Chapter III. Research Methodology -- Chapter IV. Summary of findings, interpretation and analysis -- Chapter V. Conclusions, and recommendation -- Bibliography -- Appendices.

This research aims to know the assessment of the customers of Starbucks, Coffee Empire and Figaro Coffee Shop. This research will attempt to answer what is the demographic profile of respondent, what is the assessment of the respondent on the level of customer satisfaction in relation to the establishment and what is the assessment of the respondent on the service personnel.

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