Customer handling techniques as regard to quality service offered in selected restaurants in SM Mall of Asia, Pasay City / Margenina Rocielle B. Balubal

By: Material type: TextTextPublication details: Manila : National University, 2017Description: xv, 69 leaves : illustrations ; 28 cmLOC classification:
  • UGT CTHM BSHM .B35 2017
Contents:
Title Page -- Approval Sheet -- Acknowledgement -- Table of Contents -- List of Tables -- List of Figures -- Abstract -- Chapter 1. The Problem and its Background -- Chapter 2. Review of Related Literature and Studies -- Chapter 3. Methods and Procedures -- Chapter 4. Presentation, Analysis and Interpretation of Data -- Chapter 5. Conclusion and Recommendation -- References -- Appendices.
Summary: This study is to make sure the effectiveness of the staffs when it comes to customer handling in terms of the customers'' reliability to the staff, the responsiveness to the customers, giving assurance, empathy, and how well do they keep themselves pleasant to the guests and keeping them well entertained during their dining experience.
Item type: Thesis
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Holdings
Item type Current library Home library Collection Call number Copy number Status Date due Barcode
Thesis Thesis National University - Manila LRC - Main Thesis Hospitality Management UGT CTHM BSHM .B35 2017 (Browse shelf(Opens below)) c.1 Available UGTHE000001078

Includes bibliographical references.

Title Page -- Approval Sheet -- Acknowledgement -- Table of Contents -- List of Tables -- List of Figures -- Abstract -- Chapter 1. The Problem and its Background -- Chapter 2. Review of Related Literature and Studies -- Chapter 3. Methods and Procedures -- Chapter 4. Presentation, Analysis and Interpretation of Data -- Chapter 5. Conclusion and Recommendation -- References -- Appendices.

This study is to make sure the effectiveness of the staffs when it comes to customer handling in terms of the customers'' reliability to the staff, the responsiveness to the customers, giving assurance, empathy, and how well do they keep themselves pleasant to the guests and keeping them well entertained during their dining experience.

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