Customer satisfaction and loyalty in the hotel industry in utilizing chatbots / Liezel A. Polmo [and three others]

By: Contributor(s): Material type: TextTextPublication details: Manila : National University, 2024Description: ix, 92 leaves ; 30 cmLOC classification:
  • UGT CTHM BSHM .P65 2024
Contents:
Chapter 1. Introduction -- Chapter 2. Review of related literature -- Chapter 3. Methodology -- Chapter 4. Results and discussion -- Chapter 5. Summary, Conclusion and recommendation -- References -- Appendices.
Summary: The hotel industry is undergoing a profound transformation driven by advances in chatbot applications to accommodate some customer concerns.
Item type: Thesis
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Holdings
Item type Current library Home library Collection Call number Copy number Status Date due Barcode
Thesis Thesis National University - Manila LRC - Main Thesis Hospitality Management UGT CTHM BSHM .P65 2024 (Browse shelf(Opens below)) c.1 Available UGTHE000002572

Includes bibliographical references.

Chapter 1. Introduction -- Chapter 2. Review of related literature -- Chapter 3. Methodology -- Chapter 4. Results and discussion -- Chapter 5. Summary, Conclusion and recommendation -- References -- Appendices.

The hotel industry is undergoing a profound transformation driven by advances in chatbot applications to accommodate some customer concerns.

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