Services management : the new paradigm in hospitality / Jay A. Kandampully
Material type:
TextPublication details: New Jersey : Pearson Prentice Hall, c2007Description: xv, 378 pages ; 23 cmISBN: 0131916548Subject(s): HOSPITALITY INDUSTRY -- MANAGEMENTLOC classification: TX 911.3.M27 K36 2007
Contents:
I. THE SERVICE PARADIGM --
II. SERVICES OF QUALITY --
III. SERVICES THAT SERVE --
IV. SERVICE GROWTH TO EXCELLENCE
Books
| Item type | Current library | Home library | Collection | Shelving location | Call number | Copy number | Status | Date due | Barcode |
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Books
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LRC - Main | National University - Manila | Tourism Management | General Circulation | GC TX 911.3.M27 .K36 2007 c.1 (Browse shelf (Opens below)) | c.1 | Available | NULIB000002153 | |
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Books
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LRC - Main | National University - Manila | Tourism Management | General Circulation | GC TX 911.3.M27 .K36 2007 c.2 (Browse shelf (Opens below)) | c.2 | Available | NULIB000002154 | |
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Books
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LRC - Main | National University - Manila | Tourism Management | General Circulation | GC TX 911.3.M27 .K36 2007 c.3 (Browse shelf (Opens below)) | c.3 | Available | NULIB000002159 |
Browsing National University - Manila shelves, Shelving location: General Circulation, Collection: Tourism Management Close shelf browser (Hides shelf browser)
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| GC TX 911.3.M27 .C53 2007 International hospitality management : concepts and cases / | GC TX 911.3.M27 .E39 2018 Applied facilities management : for the hospitality industry / | GC TX 911.3.M27 .H67 2007 A host of opportunities : an introduction to hospitality management / | GC TX 911.3.M27 .K36 2007 c.1 Services management : the new paradigm in hospitality / | GC TX 911.3.M27 .K36 2007 c.2 Services management : the new paradigm in hospitality / | GC TX 911.3.M27 .K36 2007 c.3 Services management : the new paradigm in hospitality / | GC TX 911.3.M27 .M55 2008 Resorts : management and operation / |
Includes references and index.
I. THE SERVICE PARADIGM --
II. SERVICES OF QUALITY --
III. SERVICES THAT SERVE --
IV. SERVICE GROWTH TO EXCELLENCE
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