Business-focused IT and service excellence /
Miller, David
Business-focused IT and service excellence / David Miller - Second Edition - United Kingdom : BCS Publishing, c2008 - xvii, 176 pages : illustrations ; 25 cm.
Includes bibliographical references.
1 Service -- 2 Service Excellence -- 3 The Service Engine and the Total Business Experience -- 4 Bringing it all Together -- 5 A New Maturity Model -- 6 Summary
A revolutionary, new service excellence model that creates more accurate alignment between service providers and business customers. IT remains crucial to the on-going success of most businesses, and David Miller's new model helps service providers gain a clear understanding of the businesses they seek to serve.
9781902505886
BUSINESS AND ECONOMICS -- INFRASTRUCTURE
HF 54.5 .H58 2008
Business-focused IT and service excellence / David Miller - Second Edition - United Kingdom : BCS Publishing, c2008 - xvii, 176 pages : illustrations ; 25 cm.
Includes bibliographical references.
1 Service -- 2 Service Excellence -- 3 The Service Engine and the Total Business Experience -- 4 Bringing it all Together -- 5 A New Maturity Model -- 6 Summary
A revolutionary, new service excellence model that creates more accurate alignment between service providers and business customers. IT remains crucial to the on-going success of most businesses, and David Miller's new model helps service providers gain a clear understanding of the businesses they seek to serve.
9781902505886
BUSINESS AND ECONOMICS -- INFRASTRUCTURE
HF 54.5 .H58 2008